Transport Facilities Assistant

Looking for talented, enthusiastic and highly motivated team players    

Nottinghamshire County Council Has An Ambitious Bus Service Improvement Plan To Deliver And The Highways & Transport Group Are Looking For Talented, Enthusiastic And Highly Motivated Team Players To Join Them On a Long-term Basis To Help Realise This Game-changing Programme Of Improvements That Will Help Meet Nottinghamshire County Council’s Ten-year Vision To:    

 

1. Improve health and wellbeing in all our communities  

2. grow our economy and improve living standards  

3. reduce the County’s impact on the environment  

4. help everyone access the best of Nottinghamshire.    
   
    

Are you well organised, have an eye for detail and enjoy supporting a team to deliver an important public service?    

We are looking for a Transport Facilities Assistant who will assist in the management, interpretation and communication of all passenger transport information generated by the County Council; help manage our bus service dataset, feeding multiple digital channels to enable people to access their bus service; support the preparation of stakeholder group presentations and organisation, processing information on multiple projects, and assist in the delivery of transport facilities and bus service improvement projects including for the Bus Service Improvement Plan, such as data collection and analysis as part of the monitoring and evaluation process.    

As a Transport Facilities Assistant you may also coordinate first line team correspondence, providing holding replies to enquiries & complaints, complete investigations, and draft replies on behalf of the team and coordinate the repair and maintenance of bus stop infrastructure, liaising with maintenance teams and those who report damage. There are likely to be opportunities to support the commissioning of new bus stop facilities, preparing delivery plans, raising orders and undertaking site visits.    

Essential Job Requirements    

 

1. Track record of working successfully as part of a team  

2. Passionate about customer centred service delivery  

3. Ability to collect, understand and analyse data  

4. Experience of verbal and written communication with internal and external partners  

5. Ability to prioritise tasks  

6. Strong IT user    
   
    

Why work for Nottinghamshire County Council?     

We aim to be an employer of choice to ensure we continue to attract and retain the best people who share our values and who are invested in making this Council a success and in return feel invested in by the Council as their chosen employer.  

Benefits    

Amongst a raft of employee benefits, we can offer:    

 

1. A 37-hour flexible working week including flexible hours and working from home  

2. Generous leave- up to 32 days, in addition to 8 days statutory bank holiday entitlement  

3. Excellent Local Government Pension Scheme with employer contributions of approximately 12%  

4. Commitment to employee well-being  

5. Strong focus on training and good career advancement prospects    
   
    

Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.    

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.    

Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.  

Key Responsibilities

1. Coordinate first line team correspondence, providing holding replies to enquiries & complaints, completing investigations and making site visits as directed by the team.
2. Coordinate the repair and maintenance of bus stop infrastructure, liaising with maintenance teams and those who report damage.
3. Provide advice on enquiries and draft replies on behalf of the team.
4. Assist in the management, interpretation and communication of all passenger transport information generated by the County Council.
5. Assist in the preparation and submission of proposals for transport facilities and bus service improvements funded through new developments and secured as part of the planning process.
6. Assist in the delivery of transport facilities and bus service improvement projects including those derived from S106 agreements and S278 planning conditions.
7. Maintain information, infrastructure and S106/S278 databases.